Smartwings(QS) air cargo tracking

How to read a Smartwings(QS) air waybill number

797-17103914 example only — not a real shipment

Air waybill numbers are 11 digits, usually printed like 797-17103914. The first three digits are the IATA airline prefix — 797 is Smartwings(QS)’s — and the remaining eight are the serial, where the last digit is a check digit (the first seven digits modulo 7).

One AWB covers the whole consignment (there is no per-piece number), and unlike container numbers, AWB serials are recycled by airlines after roughly a year — so a very old number can show someone else’s shipment.

If your Smartwings(QS) tracking isn’t working

1. 1 Check the number format first

   An air waybill is 11 digits — a 3-digit airline prefix and an 8-digit serial, e.g. 797-17103914. Enter it with or without the dash, but don’t drop leading zeros from the serial.

2. 2 Make sure the number was issued by this carrier

   If your serial doesn’t start with 797, the AWB was issued by a different airline or a freight forwarder (a “house” AWB). Track house AWBs with the forwarder; the airline only sees its own “master” AWB.

3. 3 Too early or too late

   New shipments can take a little while to appear — most carriers only start returning results once the air waybill is in their system after export gate-in or acceptance. Long-delivered shipments drop out too: tracking data is usually purged weeks or months after delivery.

4. 4 Paste carefully on Smartwings(QS)’s page

   Smartwings(QS) asks you to type the number on its own page, so paste it exactly — no spaces before or after, and no extra characters picked up from an email. If the page shows a security check, complete it and search again.

5. 5 Still nothing?

   Your booking agent or Smartwings(QS)’s customer service can look the shipment up internally — have the air waybill number and the issuing office or booking reference handy when you ask.

Frequently asked questions

How do I track a Smartwings(QS) air waybill?

Type your air waybill number in the box above and press Track. You’ll land on Smartwings(QS)’s own tracking page — paste your number there and search. Smartwings(QS) air waybill numbers usually begin with 797.

What does a Smartwings(QS) air waybill number look like?

Air waybill (AWB) numbers have 11 digits: a 3-digit airline prefix and an 8-digit serial, usually written like 176-12345678. The prefix identifies the airline. For Smartwings(QS) the AWB prefix is 797. A format-valid example is 797-17103914.

Why does the Smartwings(QS) page open without my number filled in?

Smartwings(QS) asks everyone to enter the number on its own page (it has a security check), so it can’t be filled in ahead of time. We bring you to the right page — just paste your number there.

What if my number doesn’t start with 797?

Then it probably wasn’t issued by Smartwings(QS) — shipments booked through a freight forwarder or partner carrier often travel under another company’s air waybill number. Paste the number on our homepage and we’ll suggest the right airline, or check your shipping paperwork for who issued it.

Is this Smartwings(QS)’s official tracking site?

No — this is a free, independent tool that brings every carrier’s tracking together in one place. When you track here you end up on Smartwings(QS)’s own page, so everything you see comes straight from Smartwings(QS). We never see or store your shipment details.